Terms & conditions
Article 1: Definition.
In these General Terms and Conditions for passenger transport, the following is defined as:
- : all agreed passenger transport by Car as referred to in Article 1 sub f. of the Passenger Transport Act 2000, whereby the fare has been agreed in advance or is determined by using the Taximeter. The transport also includes getting in and out.
- Transport Agreement: the agreement concluded between Traveller/Client and Carrier to perform transport.
- Car: motor vehicle, as referred to in Article 1 sub f. of the Passenger Transport Act 2000.
- Traveller: the person being transported by the Carrier.
- Client: the natural or legal person who enters into a Transport Agreement with the Carrier.
- Carrier: the natural person or legal entity, including its Driver(s) of the car(s), who undertakes to transport persons by Car.
- Driver: driver of the Car with which transport is performed (the driver) employed by the Carrier, including other Drivers of the car, who are not employed by the carrier but do serve on his behalf in a means of transport of the Carrier or a means of transport that has been made available to the Carrier.
- Hand Baggage: Baggage that a Traveler carries with him as easy to carry, portable or wheeled, including live animals, as well as other objects admitted by the Carrier as hand baggage.
- Taxameter: device in the car that indicates the fare in accordance with the published rates. The Taximeter must be visibly present.
Article 2: Scope of General Terms and Conditions.
These General Terms and Conditions apply to all Transport Agreements and form the basis for the handling of disputes by the Taxi Transport Disputes Committee, as referred to in Article 14 of these general
terms and conditions.
Establishment of the Transport Agreement.
- A Transport Agreement is concluded by acceptance by the Traveller/company of the Carrier’s offer.
- If there is an Order as referred to in Article 1, paragraph 7a., the Carrier is obliged to accept this order, subject to the provisions of Article 4, paragraph 1.
- The Carrier’s obligations, including Article 7, also apply to the Traveler who does not act as a Client.
Article 4: Termination and cancellation of the Transport Agreement.
- Carrier may immediately suspend the continuation of the journey and thus terminate the Contract of Carriage if the Traveler causes such hindrance that the Carrier cannot reasonably be expected to (further) transport the Traveler. In that case, the Carrier can order the Traveler to leave the vehicle immediately
- In a case as referred to in paragraph 1, the Carrier is not obliged to compensate the Traveler for any damage.
- In the event of premature termination, the Traveler owes the amount agreed upon before the start of the ride, and owes a proportionate part of the pre-agreed price as compensation for the part of the ride already driven.
- Traveller/Client can cancel the ride ordered from Carrier before the start. In such a case, the Traveller/Client is obliged to pay reasonable and fair compensation to the Carrier in the event of demonstrable damage. This also applies if the Traveler does not appear at the place agreed with the Carrier.
- If the Carrier does not appear as agreed upon for an ordered ride, the Traveler is entitled to compensation based on reasonableness and fairness in the event of demonstrable damage.
- Changes can be passed on and processed free of charge up to 6 hours before the transport order starts at the specified address/airport. Changes made within these 6 hours will be considered a cancellation.
- If canceled up to 24 hours before departure, a 15% cancellation fee will be charged. In case of cancellation within 24 hours before departure, the entire travel sum is due.
- “No-Show” means that the Customer does not appear at the agreed location, without there being a cancellation. In the event of a “No-Show”, the customer is obliged to pay the agreed fare. Restitution of the fare is not possible.
Article 5: Obligations and powers – Traveller.
- The Traveler is obliged: a. to follow all reasonable directions or instructions given by the Carrier, such as taking a seat in the seat designated by the carrier; b. fasten your seatbelt prior to the ride. A fine resulting from non-compliance with this obligation by the Traveler can be recovered from the Traveler.
- Traveller is obliged to refrain in the Car from: a. damage and/or contamination of the Car; b. the use of alcoholic beverages, unless expressly authorized by the Carrier; c. carrying and/or using narcotics; d. using smoking materials; e. aggression, committing physical acts, harassing, threatening or otherwise behaving improperly towards the Carrier and/or others; f. hindering the Carrier in any way in the performance of its duties.
- The Traveler is obliged to pay either the pre-agreed fare or the fare determined by the Taximeter.
- If circumstances on the side of the Carrier arise or come to the fore before or during the journey, which the Traveler did not need to know when concluding the agreement, but which, if they had been known to him, would reasonably be not to enter into the Transport Agreement or to enter into it under different conditions, the Traveler is entitled to cancel the agreement. The cancellation is effected by oral or written notification from the traveler and the agreement ends at the moment of receipt thereof by the carrier. In accordance with standards of reasonableness and fairness, the parties are obliged to compensate each other for the damage suffered as a result after termination of the Transport Agreement.
- The Traveler is authorized to change the final destination of the ride in the meantime; this with due observance of the provisions of paragraph 3.
- If the Traveler chooses to open the door himself, he is obliged to open the door in such a way that no hindrance and/or danger to traffic arises.
Article 6: Payment.
- Performance on the basis of the Transport Agreement takes place on the basis of the Passenger Transport Act 2000 and correctly announced rates, as determined by the Taximeter or where the fare has been agreed in advance.
- Payments by Traveller/Client to Carrier must be made in cash using a means of payment generally accepted in the Netherlands, including generally recognized forms of electronic payments, unless otherwise agreed.
- Carrier is entitled to promote to Traveler/Client that cash payments are made in exact money. The Carrier is not obliged to accept an amount of coins as payment if counting them causes a disproportionate delay.
- a. If the consumer does not meet his payment obligation(s) in time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet his payment obligations, after the upon expiry of this 14-day period, the statutory interest will be due on the amount still due and the entrepreneur will be entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15 percent on outstanding amounts up to € 2,500, 10 percent on the following € 2,500 and 5 percent on the next € 5,000 with a minimum of € 40. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer.
b. Insofar as the Traveller/Client acted in the exercise of a profession or business, the Carrier is entitled to reimbursement of the extrajudicial (collection) costs, which costs in that case, in deviation from Article 6:96 paragraph 4 of the Dutch Civil Code and in deviation from the Decree compensation for extrajudicial collection costs, will be set at an amount equal to 15 percent of the total outstanding principal sum with a minimum of € 75 for each partially or fully unpaid invoice.
- Parties are entitled to set off mutual claims.
Article 7: Obligations and powers – Carrier.
- Carrier is obliged to transport the Traveler, as well as the Hand Baggage carried by him, in a careful and safe manner.
- Carrier is obliged to take the Traveler to the destination by the most favorable route for the Traveler: either via the fastest or most economically advantageous route, unless the Traveler or the control room/control center expressly requests or gives instructions to use a different route. drive.
- Carrier is obliged to assist Traveler with boarding and disembarking as well as loading and unloading Hand Baggage, unless this is impossible for (traffic)technical reasons.
- When using the Taximeter, the Carrier is obliged to leave the position of the Taximeter at the end of the journey for as long as it takes for the Traveler to reasonably inform himself of the position.
- The Carrier is obliged, as prescribed in Article 1c of the Regulation on maximum fares and publication of taxi fares, to provide the Traveler with proof of payment containing at least the information prescribed there, such as the fare and the rates applied, the distance driven, name , address and license number of the company, vehicle registration number, date and start and end time of the trip.
- Carrier is obliged to handle personal data with care, obtained in connection with the booking of journeys or otherwise. Carrier processes this data in accordance with the Personal Data Protection Act.
- If the Carrier suspends the transport in whole or in part, it will inform the Traveler as soon as possible of the cessation and, if possible, the reasons, the measures to be taken by it and the possible duration.
Article 8: Hand Baggage.
- The Traveler is obliged to pack his hand luggage properly.
- Carrier has the right to refuse the transport of Hand Baggage which by its nature is or may be inconvenient, dangerous or prohibited, or which may give rise to damage or contamination. Such a situation will in any case arise if hand luggage consists of: a. firearms, melee and/or stabbing weapons; b. explosive substances; c. compressed gases in reservoirs; d. spontaneously combustible or highly flammable substances; e. strong or foul-smelling substances; f. drugs; g. ammunition.
- Carrier is obliged to use reasonable care to ensure that Traveler’s Hand Baggage is not lost or damaged.
Article 9: Transport of animals.
- Live animals may, subject to the provisions of the following paragraph of this article, be carried in an easily portable basket, bag or similar object that can be placed or held on the lap. However, dogs may also be transported in other ways, provided they are kept on a short leash.
- The animals referred to in the first paragraph may not be taken along if they could be a nuisance or nuisance to the Traveler or the Driver in any way or if they suffer from a serious illness.
- Assistance dogs, such as guide dogs for the blind, must be taken along under all circumstances. If a Driver is allergic, he/she must provide replacement transport within 15 minutes.
Article 10: Lost and found.
With regard to found objects, with due observance of the general legal provisions (Articles 5 to 12 of Book 5 of the Dutch Civil Code) with regard to the declaration and notification obligation and the giving and taking into custody, the following applies:< /p>
- The Traveler is obliged to notify the Carrier as soon as possible of any object or sum of money found by him. The Carrier is authorized to take into custody an object or sum of money found in this way against the presentation of proof . If the finder retains the found object or the sum of money, he is obliged to do everything that can reasonably be expected of him to find the owner or loser.
- Carrier is authorized to sell an object found by the Driver or found by another person and handed over to him after three months or, if the object is not suitable for storage, sooner, insofar as it concerns non-valuable goods.
- The carrier is obliged to hand over a found object, the proceeds of an object sold pursuant to paragraph 2 or the amount of a found sum of money to the entitled party, if the latter reports the loss within one year. If the rightful claimant claims the found object or the proceeds of its sale, the Carrier may charge him the due storage fee and administration costs.
Article 11: Force majeure.
- A shortcoming cannot be attributed to the Carrier if it is not due to its fault, or if it cannot be attributed to it by virtue of the law, legal act or generally accepted views (force majeure). If the Carrier is unable to fulfill its obligations towards the Traveller/Client due to force majeure, the Traveller/Client may dissolve the agreement. In that case, the Carrier will refund amounts paid in advance by the Traveller/Client as soon as possible.
- In the event of force majeure, the Traveller/Client is not entitled to compensation, subject to the provisions of Article 6:78 of the Dutch Civil Code.
Article 12: Liability of Carrier.
- Carrier is liable for damage caused by death or injury of the Traveler as a result of an accident that happened to the traveler in connection with and during the transport. The Carrier is not liable if the accident was caused by a circumstance that a diligent Carrier could not have avoided and the consequences of which the Carrier was unable to prevent. The compensation that the carrier may owe in the circumstances mentioned is legally limited to € 1,000,000 per traveler with a maximum of € 2,500,000 per event.
- Carrier is liable for damage caused by total or partial loss of or damage to the hand luggage, insofar as this loss or damage occurred during transport and was caused:
a. due to an accident to the Traveler that is at the Carrier’s expense;
or b. due to a circumstance that a careful Carrier could have avoided or the consequences of which the Carrier could have prevented. The compensation that the Carrier may owe in the event of loss or damage to Hand Baggage is limited by law to an amount of € 1,500 per Traveler.
- In case of delay, the Carrier is legally liable up to a maximum of € 1000.
Article 13: Traveller’s liability.
In principle, the Traveler is obliged to compensate the Carrier for damage that he or his Hand Baggage causes to the Carrier, except insofar as this damage is caused by a circumstance that a diligent Traveler could not have avoided and insofar as such a Traveler suffers the consequences thereof. could not prevent. The Traveler cannot rely on the quality or defect of his Hand Baggage. Cleaning costs are also part of the compensation for damage referred to in this article.
Article 14: Other conditions.
- Business Class Taxi will only change these General Terms and Conditions in consultation with the Consumer Association.
- All Transport Agreements to which these terms and conditions have been declared applicable are subject to Dutch law.
- Carrier is obliged to publicize the way in which Traveler/Client can obtain these Terms and Conditions at its request.
- These General Terms and Conditions are public and can be consulted on the internet, including at www.knv.nl, and can also be obtained free of charge from the carrier upon request.